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Fairfax County Public Schools families, students, employees and community members who are struggling to resolve a question or concern can turn to the division’s Ombuds Office for free, confidential and informal support.

Dawn Clements has worked for FCPS for more than 25 years and spent the past six years helping families navigate the school system through the Ombuds Office. She began her career as a special education teacher and now works alongside Katherine Murphy, assistant ombuds for special education.

Clements said the office is committed to ensuring that all stakeholders are heard, valued and respected. Factors such as a person’s ZIP code, job title, race or religion should never determine whether they receive fair treatment, she said.

Her mission is to make the school division easier to understand, build community trust and help people gain equitable access to available resources and opportunities.

People often approach the office feeling frustrated, overwhelmed or unsure where else to turn. Clements said ombuds staff listen, explain how FCPS operates and work collaboratively with visitors to identify possible paths toward their desired outcomes.

The office also examines recurring concerns to help identify broader trends and systemic issues. Staff members are available for outreach events, where they can explain FCPS programs, support and services to groups inside and outside the school division.

Clements said her experience in several FCPS roles has given her a broad understanding of the division’s policies, resources and operations. She hopes to use that institutional knowledge to support everyone who contacts the office.

The Ombuds Office can assist with questions or concerns involving any FCPS-related subject. It can also participate in community events.

Families, students, employees and community members can call 571-423-4014, text 571-496-8284, email [email protected] or submit a question online.