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Fairfax County’s Department of Family Services has expanded its use of Beam Notes, an artificial intelligence program that automatically converts case content into structured reports, to 150 additional practitioners and supervisors following a pilot program.

The county launched the initial pilot with 40 staff members in the Children, Youth and Families and Adult and Aging divisions. Beam Notes integrates with existing government records systems and requires practitioners to obtain client consent before use and to personally review the AI-generated notes for accuracy.

According to the county’s report on the pilot, released July 28, Beam Notes reduced the time spent entering case narratives by 51%. The department also reported a 90% satisfaction rating for note accuracy and overall user experience, and said participants reported an 81% improvement in work-life balance.

Family Safety Practitioner Joseph Cox described one application: Beam Notes summarized more than 800 pages of medical records in less than 30 minutes.

Another practitioner, Brahema Molubah, said the technology changed how families interact with case documentation. “Families enjoy it because there’s a record of what they’re saying and how they’re saying it, so there are no misunderstandings,” Molubah said. “And the kids love it. They feel like they’re being recorded and heard, in a way.”

The expansion follows the pilot’s completion and represents a significant increase in the program’s use across two major divisions of the department.